1. Booking
Bookings made with Chalet Ptarmigan must be accompanied by 25% deposit of the total holiday price. Reservations can only be confirmed on receipt of the full deposit.
The contract will take effect on receipt of the full deposit and Chalet Ptarmigan have issued confirmation of receipt of payment. The remaining balance is due 10 weeks prior to your holiday start date. Full payment will be required for bookings made within 10 weeks of your holiday.
In the event that the remaining balance is not received 10 weeks prior to your holiday start date, Chalet Ptarmigan will make reasonable endeavours to remind the client of monies due to expedite payment. Ultimately Chalet Ptarmigan reserve the right to cancel the booking without further reference to the client and in such cases the client shall forfeit any deposit paid.
2. Flights & Ferries
Flights or ferries ('carriers') are not included within the holiday price and as such is deemed to be the sole responsibility of the client. Carriers (flights and ferries) shown on this website are for information purposes only and Chalet Ptarmigan does not warrant their fitness for purpose in any form. No liability will exist between the client and Chalet Ptarmigan for any failure by a carrier to deliver the services contracted, including, but not exhaustive of late arrivals or departures.
3. Insurance
Your booking does not include travel insurance. We strongly advise that all members of your party have the appropriate travel insurance in place prior to travelling.
4. Changing Your Booking
If you wish to make alterations to your booking after the contract is formed, we will seek to accommodate your request where it is reasonable to do so. Such changes are at the sole discretion of Chalet Ptarmigan.
5. Cancellation Of A Holiday By The Customer
If you choose to cancel your holiday you must do so in writing. The date of cancellation shall have taken effect when cancellation is received by Chalet Ptarmigan. The person submitting the booking form must authorise cancellation. Cancellation charges for the accommodation cost will be as follows:
PERIOD BEFORE ARRIVAL
WRITTEN CANCELLATION IS RECEIVED
Over 10 weeks / Loss of Deposit
8 - 10 weeks / 50%
6 - 8 weeks / 75%
6 weeks or less / 100%
AMOUNT CHARGED AS % OF THE
TOTAL HOLIDAY COST
Please note, that if your cancellation falls within your insurance policy terms, you may be able to reclaim any costs or charges.
6. Changes Made By Chalet Ptarmigan
Many holidays are booked well in advance of the arrival date, whilst we do everything possible to meet the requirements of our customers, specifications and descriptions detailed on the website, inevitably some changes do occur. We undertake to minimise such changes but reserve the right to make them as is necessary. In the event of a material change we will of course notify you and allow you to either; accept the change, purchase an alternative holiday from us, or cancel your holiday and receive a full refund.
7. Cancellation By Chalet Ptarmigan
In the unlikely event we have to cancel your holiday, all monies paid will be returned in full. Circumstances beyond our control do not include events amounting to 'force majeure' (such circumstances include riot, war, industrial dispute, terrorist activity, natural or nuclear disaster, fire, technical problems with transport, closure or congestion of airports or ports and adverse weather conditions).
8. Price Guarantee
Whilst we reserve the right to change our prices, your confirmation invoice price is fully guaranteed and will not be subject to change.
9. Behaviour
Any damages and breakages whether accidental or deliberate must be notified to Chalet Ptarmigan immediately and will be charged to the customer. Damages not notified to Chalet Ptarmigan will be subject to £100 administration fee on top of the replacement costs. a CREDIT CARD PRINT WILL BE TAKEN BY WAY OF A BREAKAGES DEPOSIT PRIOR TO THE LET.
Guests being, or found to have been: rude, offensive, aggressive, swearing or acting inappropriately to a member of staff, or any person in the resort chalet ptarmigan reserve the right to terminate the holiday immediately without compensation. In such a case chalet ptarmigan will have no further obligation to them.
Any damages and breakages whether accidental or deliberate must be notified to ChamonixExclusive.com immediately and will be charged to the customer. Damages not notified to ChamonixExclusive.com will be subject to £100 administration fee on top of the replacement costs.
10. No Smoking Policy
Chalet Ptarmigan operates a very strict no smoking policy. Smoking is not permitted inside the chalet or in the vicinity of the chalet. Guests may smoke in the gardens and patio areas providing the smoke does not enter the chalet, and that residue cigarette ends, cigars, or tobacco are removed and disposed of safely in the appropriate refuse bins. The holiday of any customer or party in breach of this clause may be terminated immediately and without compensation and Chalet Ptarmigan will have no further obligation to them.
11. Pets
Pets are not allowed in or around the chalet.
12. Arrival, Departure Times & Condition Of Chalet On Departure
The chalet and rooms will be available from 4.00pm on the day of arrival.
The chalet must be vacated by 10.00am on the day of departure to enable cleaning for incoming guests. The chalet should be left in a good condition. Where the chalet is left in a condition that requires additional cleaning, over and above what would be normally expected, Chalet Ptarmigan reserve the right to charge costs, including administration, for the additional service requirement.
13. Complaints
Whilst we take all reasonable care to ensure that your holiday with us is an enjoyable one, from time to time complaints may arise. If you have a complaint please inform the Chalet Ptarmigan resort representative immediately who will endeavour to resolve the problem. If you are unable to contact the resort representative or do not get a satisfactory conclusion, you should contact the help number immediately on 00 33 450 91 99 34.
14. Liability
Chalet Ptarmigan accepts no responsibility for the acts or omissions of its clients, whether negligent or otherwise, and shall not be held liable for any claims made against them.
15. Visas
It is your responsibility to be in possession of a valid passport and any visa as necessary before travelling. Non EU Passport holders should note that the local airport, Geneva , is not an EU member.
16. Website
The information contained on our website is correct to the best of our knowledge, but should not be relied on and may be subject to alteration.
17. Law & Jurisdiction
These conditions and any contract to which they apply are governed in all respects by French Law and are subject to the jurisdiction of the courts in France.
